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Hospital Policies

Cancellation & Missed Appointment Policies

At The Animals' Hospital of Levittown, our goal is to provide timely care to all our patients and to allow other patients to have access to the appointment in the event of a cancellation. We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. 

If you must cancel your appointment, please call or email at least 24 hours before your pet’s appointment. In the event of a missed appointment or late cancellation, the following fees will be applied and must be paid prior to your next appointment:

  • $40 for missed doctor appointments
  • $20 for missed technician appointments

How to Cancel Your Appointment:
To cancel your appointment, you may contact us via:

If you do not reach the receptionist, you may leave a detailed message on our voicemail. If you would like to reschedule your appointment, please leave your name and phone number. We will return your call promptly.

New Client & Surgery Deposits

New Client Deposits: New Client deposits are required at the time of scheduling. The deposit fee is $35.00, which will go towards their first visit.

Surgery Deposits: We require surgery deposits at the time of scheduling which is 50% of the low end of the treatment plan (non-refundable but under certain circumstances there will be exceptions)

Payment Policies

Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, CareCredit, and ScratchPay.
 Accepting Discover Accepting MasterCard Accepting Visa


CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.


ScratchPay offers financing options ranging from $200 - $10,000. Visit or text PAY to 213-296-0817 to apply.